Frequently Asked Questions
Where is this store located?
Our store is located at Lugar Theatre building, Norzin Lam, Thimphu, Bhutan. Click here for Store Loaction
How can I get information about your company?
Information about our company is available on the About Us page.
This site is attached with secure SSL certificate?
Yes this site is protected with SSL . All our login pages , sign up pages , carts are protected with SSL certificate.
What payments methods are supported ?
We accept payment from all banks in Bhutan.
How do you ship parcel ?
We offer 2 shipping option. Bhutan Post and Local pickup.
Bhutan Post - We ship parcel through Bhutan post to all Dzongkhags except Thimphu.
Local Pickup – You have to pick up from our store if you are Thimphu.
You can choose shipping method while checkout.
Bhutan Post - We ship parcel through Bhutan post to all Dzongkhags except Thimphu.
Local Pickup – You have to pick up from our store if you are Thimphu.
You can choose shipping method while checkout.
How do I contact you?
Our contact information is provided on our Contact Page.
Can i cancel my order ?
Yes . You can cancel your order anytime before shipping. after dispatch order cannot be cancelled.
How is shipping cost calculated ?
An email with tracking information will be sent once an order has been shipped . you will be able to check the item delivery status online by accessing the website of the relevant delivery company.
How do i know if my item has been shipped or not ?
You will receive an email confirmation once your order has been shipped! You can also log into your account at any point to check on the status of your items.
How do I place an order ?
Find the item you want. Click on the product and add to cart. Carry on shopping if you want something else. Click Checkout at anytime to see what you've selected, change quantities or remove items. When you are ready to buy, click Checkout and fill the BILLING & SHIPPING address. And click place order button. We'll email you an order confirmation. We'll get your order ready to send - relax and wait for your item!
How do i track my order ?
An email with tracking information will be sent once an order has been shipped . you will be able to check the item delivery status online by accessing the website of the relevant delivery company.
Do I have to create an account to purchase online ?
No, It's not necessary to create an account. You can checkout as a guest. Registering for this site allows you to access your order status and history.
I forgot my account password. How do I retrieve it?
If you forgot your password, you can reset it by clicking on 'Forgot Your Password?' on the customer login page.